The European Online Dispute Resolution (ODR) platform
An online platform for settling disputes between the consumers and the entrepreneurs at the EU level (ODR platform) is available at http://ec.europa.eu/odr. The ODR platform is an interactive and multilingual website with a one-stop shop for the consumers and the entrepreneurs seeking out-of-court settlement of the contractual obligations arising from an online sales contract or a service contract (more information on the platform website itself or on the Internet site of the Office of Competition and Consumer Protection: https://polubowne.uokik.gov.pl/platforma-odr,161,pl.html).
Contact point
WILDA.ECO s.c. as the Service Provider, following the 11.2. of the Terms & Conditions designates the email hello@wilda.eco as the single point of contact.
The contact point enables direct communication between the Service Provider and the authorities of the EU Member States, the European Commission, and the European Board for Digital Services, and at the same time, enables the Users of the service (including ServiceUsers) to communicate directly, quickly and in a friendly manner with the Service Provider electronically, for the purposes of applying the Digital Services Act.
The Service Provider designates Polish and English languages for the purpose of< communication with its contact point.